Making a complaint is a right enshrined in the NHS Constitution but the research found a number of barriers that prevented people from making a complaint about their healthcare.
Healthwatch Haringey was approached by members of the Haringey Patient Participation Group (PPG) Network who had experienced severe delays in applying for and renewing their Blue Badges which give access to disabled parking bays.
COVID-19 is still around, even though prevalence is lower than in earlier phases of the pandemic. Millions of people in England have experienced Long COVID and people are catching the virus every day.
London Assembly's Health Committee published a report, 'Decay and Delay' on the state of dentistry in the capital. The report drew on feedback shared by a number of local Healthwatch including Healthwatch Islington, Lambeth and Richmond.
The report by Imperial College London highlights concerns about the safety of maternity services, the culture of safety in the workforce, and variations in care and outcomes. It recommends better data to monitor people’s safety while they experience delays in their care.
The Care Quality Commission (CQC) surveyed 18,951 people on their experiences of maternity and birth. Responses were less favourable this year on trust, communication and availability of staff.
The Care Quality Commission (CQC) results from this year's survey show people are having poor experiences of urgent and emergency care services. This applies more so for people using A&E services, with Urgent Treatment Centre patients generally reporting more positively.