I received an apology and appropriate response from my GP, thanks to you and your team. This would never have happened if Healthwatch hadn't become involved.
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Advice and information
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
23 July 2019