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I have received an apology and appropriate response from my GP, thanks to you and your team for your tireless work on my behalf. This would never have happened if Healthwatch hadn't become involved.
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The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
23 July 2019