GP Patient Survey launched - if you are selected, please respond
The survey is live for 3 months, with fieldwork closing in early April.
Staff at NHS England use the results to understand what’s working and what needs to improve. The survey is carried out securely and information published does not identify individuals.
If you receive an invitation, please fill out the questionnaire and have your say so the NHS can deliver the best possible service to patients. If you need support completing the survey or need it made available in another language or format, you can call the free helpline number.
GP Patient Survey Helpline 0800 819 9135
For more information about the survey, visit the GP Patient Survey website
Fall in patient satisfaction with GPs in 2022 survey
The GP Patient Survey published in July 2022 found that overall satisfaction with GP services is 72%, down nine per cent in one year.
Problems accessing support
There has also been a significant fall in people saying they had a good experience booking a GP appointment. The research found
- 56% reported a good experience of making an appointment (down from 71%)
- 72% were satisfied with the appointment they were offered (down from 82%)
- 51% had an appointment at a time they wanted or sooner (down from 59%)
- 53% found it easy to get through to the practice by phone (down from 68%)
More people avoid making an appointment
The survey also found that 55% of people said they had avoided making a GP appointment, up 13% over the past year.
Common reasons patients gave for not making an appointment included
- 26% found it too difficult (up from 11%)
- 20% were worried about being a burden on the NHS (same as last year)
- 12% were worried about COVID-19 (up from 11%)
Key findings in North Central London Integrated Care System (NCL ICS) area
NCL ICS covers NHS services in Haringey, Camden, Enfield, Barnet and Islington.
- The results in this area are similar to the national picture, with overall reductions in satisfaction with GP services between 2021 and 2022
- 70% of patients rated their experience of their GP Practice as good (down from 81%)
- 45% found it "not easy" to get through to their GP Practice on the phone (up from 32%)
- When the GP practice was closed, access to NHS care took too long for 46% of the ICS's patients.
North Central London Integrated Care System 2022 Survey Results
This presentation shows selected results from the 2022 GP Patient Survey broken down by Primary Care Network.
