Changes to North Central London patient transport services
As part of the North Central London (NCL) COVID-19 response North Central London Clinincal Commissioning Group (NCL CCG) have been following NHS England’s national guidance for the non-emergency patient transport service (NEPTS) to support patients who were identified as clinically extremely vulnerable.
As the shielding programme has now ended and patients advised to follow the same COVID-19 precautions as the rest of the population, the NHS in North Central London will return to using the standard pre-pandemic national eligibility criteria for NEPTS.
This means that adults who were identified as clinically extremely vulnerable and who had been shielding, will no longer be eligible for NEPTS unless they meet the standard national eligibility criteria.
For those patients who have an existing booking for non-emergency patient transport to hospital, this will go ahead as planned. No existing appointments will be cancelled.
Are you eligible for Non-emergency Patient Transport?
For patients at the following hospitals only
- Moorfields Eye Hospital NHS Foundation Trust
- Royal Free London NHS Foundation Trust (which includes Barnet Hospital and Chase Farm Hospital)
- North Middlesex University Hospital NHS Trust
- Whittington Health NHS Trust.
Find out if you are eligible for non-emergency patient transport by calling this number for an assessment
03332 404 909
For patients at the following hospitals only
- University College London Hospitals NHS Foundation Trust can arrange an assessment by calling .
Find out if you are eligible for non-emergency patient transport by calling this number for an assessment.
0203 456 7010
For patients at the following hospital only
- Royal National Orthopaedic Hospital NHS Trust
Your clinical team will arrange the assessment.
Healthcare travel costs
Patients who have a low income may be able to claim a refund for reasonable travel costs for attending hospital for treatment or to have tests, under the Healthcare Travel Costs Scheme. Information about who can claim and how to do it is available on the NHS website.
