Unimaginable, unprecedented, unbearable – it was a year like no other for so many in our community, as COVID-19 tore through our homes, our jobs and our NHS.
If ever there was a need for the voices of patients, service users and the public to be heard it was in 2020/21, and in this report you will read about the ways in which we worked in partnership with NHS and local social care services in this testing period.
At a time when sweeping emergency measures had to be taken, it would have been all too easy for the needs and circumstances of the most vulnerable to have been overlooked, and for the very well known inequalities in our community to have been reinforced and still further exacerbated.
At Healthwatch Haringey however, we used all of our contacts, networks and experience to ensure that both the NHS and social care services heard the user’s voice and that all parts of our community were listened to during this crisis.
Highlights from our year
- We heard from 1,250 people this year about their experiences of health and social care through surveys, service user/carer groups, online meetings, and interviews.
- We provided advice and information to 208 people this year.
- We organised, facilitated and ran our service user/carer groups and our Haringey PPG network online. We reported on the impact of COVID-19 on diverse communities and on care homes, on living through lockdown and on attitudes towards the COVID-19 vaccine.
- Our parent company (Public Voice) runs a telephone friendship service for people who are isolated, a prescription delivery service for people who are shielding, and a digital inclusion service for people who need to use the internet to access health services.
- We published five reports about the improvements people would like to see to health and social care services. From this, we made 103 recommendations for improvement.
- 83 volunteers helped us to carry out our work.