Haringey Integrated Health Hub: Community Feedback Report
Planning for the Wood Green Hub Project has unfortunately ceased. The project, which intended to integrate health, social care, local council and voluntary sector services will no longer be going ahead due to lack of funding.
I would like to take this opportunity to thank everyone involved for their hard work on the project, for their collaborative spirit and for hanging in there with us all as we went through many ups and downs. This was truly an amazing project which we will are all sad not to see through to completion, but I am sure there will be others in due course, and I look forward to the opportunity of working together in various ways going forward.
Jonathan Gardner, Chief Strategy, Digital and Improvement Officer, Whittington Health NHS Trust
Community Engagement
The community engagement workshops were carried out during November and December 2023. Workshop participants included members of the local community, staff from Whittington Health NHS Trust and staff from their partner organisations.
During the workshops participants were asked a range of questions to gather their views on access to the new Hub, how they would use the space and how the Hub should be promoted.
This report details what we found out from workshop participants and makes recommendations based on these.
Overall, the engagement process found that the Hub would be well received by residents, and that residents were happy to have been consulted early in the Hub development process.
Key recommendations
Staff should be well trained and polite with customer service seen as an essential part of the Hub’s offering.
Clear, simple, and accessible pathways for accessing the Hub should be established. Referral routes including GP referrals, self-referrals and walk-ins should be designed in a language not only accessible to professionals but to the whole diversity of service users in Haringey.
Reasonable adjustments for all forms of disability should be considered in the design phase and in the everyday running of the service.
Consideration should be given to language and disabilities (including visual or hearing impairment) regarding the Hub communications and appointments.
Keep people up to date on everything about the service, including opening hours, walk-in services, and changes to services.
Care should be of a high quality, consistent and available across extended opening hours.
