GP Surgery Mystery Shopping - December 2020 – January 2021

Generally, waiting times were acceptable, with volunteers able to speak to a staff member in under a minute. Volunteers also called surgeries out of hours. The recorded messages varied. Some were clearer than others. All referred to 111 for advice and 999 in an emergency.  

The Report was very well received by the GPs, and there is a commitment from them and our North Central London Clinical Commissioning Group (NCL CCG - who organise local NHS services) to improve the telephone service.

Thanks very much to the volunteers who took part.