GP Surgery Mystery Shopping - December 2020 – January 2021

Earlier this year some of our volunteers carried out a ‘mystery shopping’ exercise, phoning all 38 Haringey GP practices to find out how long it took to reach a staff member.
GP on Phone

Generally, waiting times were acceptable, with volunteers able to speak to a staff member in under a minute. Volunteers also called surgeries out of hours. The recorded messages varied. Some were clearer than others. All referred to 111 for advice and 999 in an emergency.  

The Report was very well received by the GPs, and there is a commitment from them and our North Central London Clinical Commissioning Group (NCL CCG - who organise local NHS services) to improve the telephone service.

Thanks very much to the volunteers who took part.

Downloads

Download the report here.
If you need it any other format please email info@healthwatchharingey.org.uk or call 020 8888 0579

GP Surgery Mystery Shopping Report - December 2020 – January 2021

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