Authorised Representatives from local Healthwatch have statutory powers to ‘Enter and View’ health and social care premises to observe and assess the nature and quality of services and obtain the views of the people using those services. This was an announced Enter and View visit as part of a planned strategy to look at several acute mental health wards provided by the Barnet Enfield and Haringey Mental Health Trust, to obtain a good idea of the quality of care provided.
The overall impression we gained from our visits to Downhills Ward was that the manager and staff work hard to provide skilled support to the patients in their care, but that their ability to provide an excellent service is limited, largely by circumstances beyond their immediate control.
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