Share your views on the future of the NHS 111 and out-of-hours service in North Central London

North Central London Clinical Commissioning Group is set to award a new contract for the NHS 111 Integrated Urgent Care service starting in October 2023.
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The current Integrated Urgent Care (IUC) service provides:

  • Access to NHS 111 by telephone and online seven days a week, 365/366 days a year
  • Out-of-hours urgent GP appointments at five sites across NCL, including home visits
  • A Clinical Assessment Service (CAS) led by GPs, advance nurse practitioners and pharmacists, meaning that patients are able to receive self-care advice, a prescription or an appointment for further assessment/treatment when they contact NHS 111.


NCL CCG are conducting a survey to understand residents’ experiences of using the NHS 111 IUC service. They also want to find out about what may prevent people from easily accessing the IUC service and why people may choose to attend emergency departments rather than contacting NHS 111.

The survey will close on 19 June 2022. 

Complete the survey

Hard copies of the survey are available on request by calling NCL CCG

020 3688 1905 

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