The latest survey results from last year published by the Care Quality Commission 2019 inpatient survey, show improvements in 46 and no change in 4, out of 60 categories. But disappointingly the Trust’s position remains in the bottom 20% of Trusts.
Patients described staff as friendly, helpful and kind, with overwhelmingly positive feedback for care and treatment generally. But noise on the wards was a problem for some and discharge processes were raised as an issue. Conversations with doctors were much improved, the survey said.